BYH is a children's watch manufacturer supplying B2B wholesale, ready-stock, and custom OEM/ODM orders. Policies differ by order type — please review your order details carefully before confirming payment.
Custom children's watches are produced or branded to your specifications — model, dial, strap, packaging, logo, or other requirements. These items are made specifically for you and cannot be resold as standard stock. Once production has started, the order cannot be cancelled and refunds are not available, even if goods have not yet shipped.
Ready-stock watches are standard models shipped from existing inventory. For these orders, returns and refunds are not available once goods have been dispatched. Please confirm model numbers, quantities, and shipping details before we ship.
To avoid misunderstandings, we recommend that you:
For OEM/ODM orders, terms are final once production begins. For ready-stock orders, terms are final once goods are shipped — except for verified factory-quality issues described below.
Please inspect your shipment as soon as it arrives. If you believe items have a confirmed factory defect — such as the wrong model, a major functional fault not caused in transit, or significant damage attributable to our packing — contact us immediately with photos, video, and your order reference. Claims must be submitted within 7 days of delivery.
Contact our team by email or WhatsApp with your order number, a clear description of the issue, and supporting photos or video. Do not return goods without our prior written approval and return instructions. Unauthorized returns may be refused.
The following are generally not eligible for return or refund:
Final terms for your order are confirmed before production or dispatch.
If you need to cancel or change an order, contact us as early as possible. For OEM/ODM orders, cancellations may be considered only before production starts and are subject to any costs already incurred (materials, tooling, labor, or deposits). For ready-stock orders, cancellations may be considered only before shipment. Once production has started or goods have been shipped, cancellation and return are not available.
If we verify a qualifying factory defect, we may offer replacement units, repair where practical, or credit against a future order. Partial refunds may apply only when agreed in writing. We do not provide retail-style refunds for bulk wholesale orders except in exceptional cases confirmed by both parties.
When a refund is approved, we will notify you and process it to your original payment method where applicable. Processing typically takes up to 10 business days after approval, plus any additional time required by your bank or payment provider. If more than 15 business days have passed since approval, please contact us.
Where applicable law provides a statutory withdrawal period, please note that custom-made or personalized goods produced to your specifications are typically exempt from unconditional return rights. By confirming a custom or wholesale order, you acknowledge that production follows your approved specifications and that refunds are not available once production starts (OEM/ODM) or once goods are shipped (ready-stock), except for verified factory defects.
For questions about orders, shipping, returns, or policy details, please reach out to our team: